In 2015, dispatchers with the Logan County Emergency Communications Center (ECC/911) had a Computer Aided Dispatch (CAD) volume of 41,760 calls, proving the department is one of the most busiest in the community.
In telecommunications, call volume refers to the number of telephone calls made during a certain time period. Depending on context, the phrase may refer to either the number of calls made to a specific physical area or telephone number (such as an emergency service agency) or the number of calls made between two or more areas.
ECC executive director Ginger Lawrence gave a report at the Tuesday, Jan. 12th fiscal court meeting. She wanted to show magistrates what the dispatchers do and how many calls are handled during a year’s time.
“We stay pretty busy,” said Lawrence. “Our volume is up from 2014 by about 500 calls and those were from EMS.”
Lawrence broke down the calls by agency. For example the ECC took 15,514 calls from the Russellville Police Department, 1,558 from the Russellville Fire Department, 16,557 from the Logan County Sheriff’s Department and 5,168 from the Logan County Ambulance Service. Other agencies that use the dispatch include other city police departments at 2,234, city fire departments with a total of 1,783, rural fire departments at 667, Logan County Rescue at 33, the coroner at 75, animal control at 977, and the South Central Kentucky Drug Task Force at 115.
According to Lawrence, her dispatchers work 24-7 at 365 days a year and on every holiday.
“They are a dedicated group,” said Lawrence. “We answer to many agencies within Logan County to help protect and serve the community. The dispatchers are an intricate part of emergency services and work tirelessly to assure a safe place to live.”
During Tuesday’s meeting of the fiscal court, Magistrate Dickie Carter read a report he had requested from Lawrence concerning theft and burglary calls made to dispatch from Dec. 1, 2015, through Jan. 11, 2016.
There were a total of 23 burglary calls (9 in Russellville, 11 in county, and 3 in Adairville).
There were 63 thefts of property calls (26 in Russellville, 14 in county, 5 in Adairville, 15 in Auburn and 3 in Lewisburg).
“With the drug problem getting worse, theft in the community will get worse,” said Carter. “We are going to have more and more thefts and burglaries until the drug problem can be managed. It’s not just law enforcement’s job, it’s a community effort. Watch out for your neighbor’s property as well as your own.”
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