There was bed news for the Logan County Emergency Communications Center (ECC-911), as the Computer-Aided Dispatch system (CAD) has gone down.
As of Friday the CAD system stopped working. There was an overload to the system, said director Ginger Lawrence who is diligently working with specialists to try and rectify the problem. Lawrence admits at this time she is not sure what will have to be replaced and what it will cost.
A CAD system consist of several modules that provide services at multiple levels in a dispatch center and in the field of public safety. It can either be used to send messages to the dispatcher via a mobile data terminal (MDT) and/or used to store and retrieve data (radio logs, field interviews, client information, schedules, etc.).
With the CAD going down, this puts a lot of hardship on the dispatchers as they try to do their jobs.
“I’ve been working with Interact on the system since it went out Friday,” said Lawrence to the Logan County Fiscal Court Tuesday. “Some parts are still under warranty, while others are not. I do not know at this time what we are looking at as far as cost. I just want to get it back up and running.”
Lawrence did say she thought the server will have to be replaced and information reentered once it is up and running. The system was updated five years ago.
“That is not a problem. I will come in on the midnight shift if I have to to reenter the information we need,” said Lawrence. “I just want to get it back up. That is my main goal right now.”
Lawrence reported the dispatchers are doing the best they can. It is a little harder for those who are new to the job. The seasoned dispatchers have more experience to be able to bend and flow until a solution is found.
The funds are in the budget for repairs.
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